Utility Company Deploys Mobile Work Order Management Solution in Just 90 Days

About the Client:

Jemena owns and operates more than $11 billion worth of major utility infrastructure across the territory of Northern Australia and the country’s east coast. This includes electric generation and power and natural gas transmission. The company, a subsidiary of State Grid Corporation of China and Singapore Power, supplies energy to millions of Australian homes and businesses every day. Jemena won a contract from a Melbourne utility to activate natural gas meters at residences around the city, but discovered it needed an agile mobile work order system to get the job done efficiently.

Key Challenges:
  • Slow, ineffective paper-based work order process
  • Poor SAP integration with its own ERP
  • Ability to work seamlessly with a client’s ERP system in real time
  • Need for configurable, editable digital forms
  • Simple, intuitive user interface
  • Easy, empowering user experience
Benefits Realized:
  • 100% timely completion of meter activations 
  • 60% faster activation process
  • 20% increase in frontline worker productivity

Read the Use Case