In today’s hyper-competitive era, it takes months to find a customer but only a small mistake is enough to lose them.  To stay relevant, it’s critical for organizations to eliminate information silos, keep their service technicians/teams properly engaged, and drive higher efficiency. Companies need to understand the importance of real-time information/communication in field service operations.

Effective field service operations are key to the success of any company with a sizable field service organization. Companies involved in field services need to successfully manage their day-to-day operations, utilize their valuable assets, and maximize productivity while providing exceptional customer service.

Currently, field services workers/technicians rely on time-consuming paper-based processes to work in the fields, which are mostly far away from their office location. Moreover, unavailability of real-time information makes their work hectic, keeping them less engaged in their work. However, information silos, communication breakdowns, and error-prone paperwork are hindering the abilities of the field workforce. With many changes happening in the industry and dangerous work environments, it’s no surprise that employee engagement is challenging and on the decline for the field service industry. To keep their field workforce engaged, companies require more than the “basics” so they are arming their service technicians with the best technologies that can make the difference.

Today’s customers not only expect fast services, but they also want their issues to be attended to and resolved immediately. This is only possible when service technicians are equipped with the right tools and have access to the right information, at any time, from anywhere. The right mobile workforce solution enables technicians to access and collect information, scan bar-codes, add photos/videos, capture Geo location data and more. It enables field service technicians to streamline field work with back-office operations as they take place.

Driving Higher Efficiency in Field Service Operations with mServiceOrder

Innovapptive understands the field service industry challenges and offers mobile solutions for Field Service Operations. The company focuses on achieving “instant mobilization” for enterprises with its bundled SAP/ERP certified mobile solutions. It offers a premier mobile solution for Field Service Management – mServiceOrder – which automates processes to eliminate manual tasks, redundant data entry, and unnecessary paperwork. Equipped with all the field-ready functionality needed to improve efficiency in the field from the mobile device, mServiceOrder helps improve workforce productivity.

mServiceOrder provides a refined interface, consistent access, and targeted service workflows regardless of internet connectivity. These capabilities reduce service costs while avoiding unnecessary trips with guided route optimization. The solution puts visibility in your service techs’ hands and enables viewing of planned service orders on specific dates to help prepare and complete service calls without skipping a beat.  mServiceOrder enables field service managers/supervisors to obtain a comprehensive view of work statuses, resource utilization, and technician performance. Service crews can create service orders and notifications while reducing service times. Technicians and engineers remain highly productive with just the right amount, and type, of data to complete a full-service order process from time and materials lookups, entry, signature capture, and service report creation.

Act Now! Connect with an Innovapptive Solutions Expert at (713) 275-1804 or via chat to learn more about Innovapptive’s Mobile Workforce Management Solutions. Request Live Demo


Latest Webinar Reveals Four Big Benefits Utility Enjoyed after Adopting a Mobile Inventory Solution
Is your warehouse running as smoothly as it should? Are your inventory counts accurately reflecting what’s in your storerooms? Are your carrying...
Read More
Build vs. Buy: Is it worth it to develop your own mobile asset management system?
In this blog, we’ll look at: The many pitfalls of building an in-house mobile asset management solution. Why it’s a good idea to invest in a...
Read More
Take Advantage of the Pop-Up Warehouse Strategy Using Mobile-First Digital Transformation
In this blog, you’ll learn: Creating large warehouse spaces is a costly endeavor Temporary, or pop-up, warehouses are one way to more cheaply and...
Read More
Poor Enterprise Asset Management’s Damaging Impact on Financial Reporting
In this blog, you’ll learn: Paper audits hurt enterprise asset management programs. Poor enterprise asset management practices lead to higher...
Read More
Would someone please make up their mind?!? Decision-making challenges in enterprise asset management
In this blog, you’ll learn: Asset management decision making can be based on facts or emotions One global company is facing big trouble because of...
Read More
Mobile Solution For Greater Inventory Transfer Accuracy and Efficiency
Learn how a typical inventory transfer works and how a mobile inventory management solution from Innovapptive: Improves high-level communication...
mobile inventory management
Read More
Six Common Inventory Management Errors That Can Prove Costly to Your Business
Learn how a mobile inventory management system can: Identify common inventory management errors  ...
SAP Inventory Management
Read More
Overcoming Costly Equipment Maintenance Challenges in the Mining Industry
Mining is a highly complex industry. Its operations are intensive, risk-prone and unpredictable. The mining industry needs to overcome several...
mining industry
Read More
How Barcode Scanning Can Ensure Effective Asset Tracking
Learn how: Barcode scanning is transforming asset management  Innovapptive’s asset tracking solution automates fixed-asset physical inventory and...
Read More