mServiceOrder is a highly configurable, SAP® Certified mobile field service application that automates manual processes and creates closed-loop data sharing between back-office systems, field service management, and field technicians.
Paper-dependent processes waste an incredible amount of time and money. Without access to relevant work order information, field technicians are left waiting for confirmations, parts and product availability, billing approvals, and more. Likewise, field service managers often find themselves in the dark regarding technician availability and field service progress.
mServiceOrder enhances connectivity and data sharing between field technicians and back-office support. Accelerate response times, support faster diagnostics, and resolve service orders in record time, every time. As technicians leverage online or offline mobile capabilities to work quickly through orders, management teams gain real-time visibility into a technicians progress, availability, and location.
Use the mServiceOrder mobile field service management app to:
Enable quick response to service calls by receiving work orders or inspection orders directly on the mobile device. Automate processes to help eliminate manual tasks, redundant data entry, and unnecessary paperwork.
Configure the mobile solution to use predefined business rules and forms. Connect to your SAP enterprise data sources through a seamless and configurable end-user interface.
Build a knowledge base by ensuring historical work information and know how does not escape the organization by recording all events and work tasks at the point of activity.
With the market's leading mobile synchronization capabilities, our mServiceOrder keeps technicians and engineers productive with just the right amount and type of data to complete a full service order process from time and materials lookups, entry, signature capture, and service report creation.