Mobility as a revolution is playing an ever-increasing role in the business world. Unlocking new capabilities for consuming and processing information is radically changing the way enterprises conduct business. According to leading industry analysts 50% of business applications will be accessed through mobile within two years. As your enterprise embarks into the mobile revolution, it is important to deconstruct your user base right at inception to reap the full benefits of Enterprise Mobiliy.

Businesses using SAP and opting for SAP Enterprise Mobility, need to understand the diversified users of business mobile community to achieve the benefits of SAP Enterprise Mobility.  Mobile solutions vary depending on the specific business and functional needs of a particular community.  Business mobile community can be broken into three distinct groups:

  • Casual users:

    These users very rarely have the need to use an SAP system and rarely tend to adopt SAP on their desktop/laptop. Casual users in your enterprise are constantly looking for easier, consumer grade solutions to complete their casual functions with minimal training. Administrate tasks such as entering a travel & expense report, submitting their time sheets or approving purchase requisitions, purchase orders or invoices don’t necessarily require a casual user to be trained in SAP. Instead, if an enterprise can mobilize these functions with consumer grade and intuitive solutions like SAP Fiori or Innovapptive’s mPower™ Apps Suite, the overall administrative cost per employee is significantly reduced.

  • Professional users:

    These users are typically field workers where mobility plays a vital role to perform their routine day to day functions. Field engineers, technicians and service representatives have minimal access to a desktop and laptop but require access and process critical information at the point of service delivery. Usage of mobility by these professional users provides a superior and high level of service to customers with the ability to centrally update and look up information anywhere and anytime. Deploying mobile solutions to these critical users, lowers administrative costs, enhances integrity, improves customer satisfaction and helps faster decision making.

  • Transactional users:

    These users use business applications on a daily basis and need the ability to query and enter new data.  As full access to the entire suite is necessary and a simple business app may not full fill the requirement of a transactional users. Enterprise mobile solutions have to be designed to handle a quick-to-complete task, which thereby increases more professional level of customer related services by introducing new business practices and making full use of the ERP capabilities.

The road to mobilizing the above users should consider the below 3 critical aspects:

Step 1: Innovate and create a strong and foundational value road map

Innovate by understanding and prioritizing use cases by business value, type of apps, devices, simplicity, and ease of adoption. Ensure security and platform requirements are not compromised through this journey.

Step 2: Transform by introducing new levels of automation and productivity

True transformation can be achieved when the mobile solution has the ability to re-engineer core processes by automating routines to bring new levels of flexibility to the workforce, The use cases that are about to be deployed shall have the ability to move beyond industry norms and ‘business as usual’ engagement with customers and suppliers. It enables to transform partner, staff, and customer/supplier relationships.

Step 3: Empower your workforce to do more with less.

The results of mobilization should empower your enterprise with concrete returns on investments. Enterprises must find effective tools like the SAP Mobile Platform to monitor adoption, usage and other KPI’s that improve employee productivity at lower cost, improve data quality, and remain ahead of competition.

5 Strategies That Help Manufacturers Eliminate Work Order Backlogs
Schedule slippage and downtime speak to the high-cost and high-risk nature of the asset intensive industries. These key operational challenges in the
Mobile Work Order Management
Read More
Does My Warehouse Really Need A Connected Workforce?
The answer to the question? It depends! How many employees do you have? If you only have a handful, then you may not get a large return on your...
mobile supply chain
Read More
Role of Route Optimization in your Maintenance Process Optimization
Asset management isn’t just knowing where your assets are, it’s about knowing how they are performing. For maintenance of assets, sending the right...
mWorkOrder
Read More
Adopting the Right Solution to Make your Cycle Counting More Effective
Inventory accuracy is the most important metric for the supply chain. Without the significant level of accuracy, organizations will not be able to...
cycle counts
Read More
Realizing the Benefits of Connected Workforce Platform
As the world is getting more collaborative, integrated and connected, organizations across the world feel a bit of overload, often driven by FOMO...
Connected Workforce Platform Solution
Read More
Release Announcement: mWorkOrder 7.2
The Q3-2019 release for mWorkOrder is now available. This latest release of mWorkOrder includes some exciting new features and capabilities.     ...
mWorkOrder
Read More
Connected Workers: How Utilities Can Drive Operational Efficiency with Industry 5.0
Industry 5.0: the fifth industrial revolution is key to the change in the way organizations work across all the industries. Industry 5.0 will bring...
Connected Workforce Platform
Read More
Is Your Year-End Financial Statement Accurate?
Without a doubt, your answer should be “Yes”. However, the reality may be different. Things are not always what they seem to be at first glance. The...
Connected Workforce Platform
Read More
Improve Offline Capability and Reduce Data Sync Time
Use of mobile devices for plant or warehouse management has helped organizations digitize their data and improve efficiency.  As we rolled out our...
Increase Operators’ Productivity
Read More