Lower Service Costs, Raise Service Levels, and Delight Your Customers

Nothing will impress your customers more than the lightning-fast response and resolution of service requests. Innovapptive’s Field Service Management Software is a powerful mobile solution that provides all the functionality you need to optimize your service processes.

Specially Designed with Field Service in Mind

As service reach expands across remote and sometimes hazardous locations, managing work orders and monitoring service progress is becoming increasingly difficult. Customers demand immediate support, but without the right technologies, a finite field service team can only handle so much volume.

mServiceOrder is an SAP® Certified, mobile field service management tool designed for organizations who use the SAP ECC-CS (Customer Service) module or SAP CRM. The mServiceOrder app provides field technicians with secure real-time access to the company data they need to resolve service issues quickly and efficiently. From customer insights and asset histories to resource or product availability, mServiceOrder will help your organization deliver an exceptional customer experience.

Our mobile applications work online or offline, are fully compatible with major mobile devices and platforms, and comes with our built-in Rapid App Configurator Engine (RACE). This incredibly intuitive configuration toolkit gives technical and non-technical users the freedom to customize our mobile worker applications to meet their unique business needs without coding.

Knowledge is Power

With automation, transparency, and mobilization, you can reduce human error, eliminate data entry redundancy, and expedite diagnostics. Faster processing and resolution times can contribute to less backlogging, shorter work cycles, and lower operational costs.

To amplify results, you can integrate Innovapptive’s Field Service Management Software with your SAP enterprise data sources to create a single data repository that offers deeper insights. Complete data entry tasks, authorize transactions, complete service orders, and present service reports to customers for signatures—all at the point of activity. When properly integrated, our mobile solutions will automatically sync with back-office systems to build a digital knowledge base and prevent important historical work information from getting lost.

Mobilize Your Field Services. Maximize Results.

  • Enhance labor productivity by 50%
  • Reduce rework by as much as 20%
  • Increase work capacity by as much as 20%
Our Field engineers and service business did not have real-time access to warranty & spare part information, leading to additional admin time and service complaints. Now we operate a 100% paperless service business, internally and with their customers. We have reduced our service complaints significantly due to 100% accurate warranty information.

Jasper Trapman
Tinting Manager Belgium, The Netherlands and France, AkzoNobel
Jasper Trapman
TINTING MANAGER Belgium, The Netherlands and France - AkzoNobel

Ready to Optimize Field Services and Enhance the Customer Experience?

Innovapptive’s Mobile Field Service Management Software will turn field service challenges into powerful competitive advantages. Request a demo and see for yourself!