One of the biggest drivers of digital transformation is being able to accomplish what was impossible with paper-based processes.
That’s exactly why Australian utility company Jemena turned to Innovapptive’s mobile work order management solution. When a new contract called for the installation and activation of 5,500 natural gas meters per day, there was no way a paper-based process could keep up.
The Search for a Better Way to Manage Work Orders
Jemena realized it needed a new, more effective way to issue and manage work orders. Its current system made it hard to get orders to installation and activation crews in and around Melbourne. It was difficult getting updates on how crews were progressing on assigned projects and how many work orders were completed.
Jemena needed to meet and solve several challenges, including:
- Slow, ineffective paper-based work order process
- Poor integration with SAP
- Ability to work seamlessly with a client's SAP ERP system in real time
- Need for configurable, editable digital forms
- Simple, intuitive user interface
- Easy, empowering user experience
Selecting Innovapptive’s mWorkOrder
mWorkOrder, Innovapptive’s mobile work order management solution, simplifies and digitizes SAP PM and SAP EAM systems with mobile online and offline access to work orders, notifications, equipment and digital forms.
Jemena could replace its lacking paper-based work order process with a faster, more efficient digital one by leveraging mWorkOrder. Jemena's frontline crews, equipped with mobile devices such as smartphones, tablets and wearables, could receive and complete meter installation and activation work orders electronically.
Supervisors at the back-office could monitor progress in real time, issue notifications, complete digital forms and allocate resources quicker and more effectively than before.
How Did It Turn Out? Read Our Latest Case Study to Learn More
Discover more about Jemena's experiences with mWorkOrder and mobile work order management in our new case study Utility Company Deploys Mobile Work Order Management Solution in Just 90 Days. Then schedule a free demo today or call us at 844-464-6668.
